Our company specializes in the production of a series of pneumatic parts, with strong technical force, integrating development, production, manufacturing and sales.

bianzu

FAQs

  • Q: How to quickly get technical support when the product fails?
    A: 
    Call our service hotline or submit a work order through the official website. The professional team will respond within 4 hours. For complex problems, you can apply for AR remote assistance for real-time diagnosis.
  • Q: How long does it take to repair the equipment? Are spare equipment provided?
    A: 
    The regular maintenance cycle is 3-5 working days. Emergency failures can be repaired in 72 hours by activating the expedited channel. Spare equipment rental services are available for key customers.
  • Q: How to perform daily maintenance to extend the life of the product?
    A: 
    It is recommended to perform a lubrication check every 6 months to avoid long-term operation in extreme temperature environments, and regularly check preventive maintenance reminders through the digital archives of the equipment.
  • Q: How to calculate the maintenance costs within and outside the warranty period?
    A: 
    Free repairs for non-human damage during the warranty period, standard charges for human factors or outside the warranty period, and the specific costs can be checked on the official website.
  • Q: Can I get product operation training and upgrade services?
    A: 
    Online video tutorials and offline practical training are provided, and paying customers can participate in annual technical seminars. Hardware upgrades require compatibility assessment, software upgrades are provided free of charge.